The most frequently asked questions (FAQ) about car rental in Belgrade, Serbia

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Most of the clients, who encounter the services of rent-a-car agencies for the first time, have questions and doubts related to their services, as well as the vehicle itself. Each car rental agency is specific and may have different ways of doing business.

What are the most frequently asked questions regarding the work of rent-a-car agencies:


Question: What are the basic conditions for renting a vehicle?

Answer: The basic conditions for car renting are:

• The driver must be at least 21 years old and no more than 70 years old;
• Must have a driver's license and a minimum of 2 years of driving experience;
• To have a valid identification document - identity card or passport.

Question: What is the minimum length of vehicle rental?

Answer: The minimum rental duration is 24 hours (1 day).



Question: Is it possible to extend the rental period?

Answer: The client can extend the rental period only with the approval of the rent-a-car agency.



Question: Where and when is it possible to collect or return the vehicle?

Answer: The vehicle can be picked up/returned at the office of the rent-a-car agency or delivered/returned to the agreed address, with an additional charge. The vehicle can be picked up/returned during or outside working hours for an additional fee.


Question: Is it possible to reserve a specific vehicle model?

Answer: Yes. Agencies have different groups of vehicles within which it is possible to choose the appropriate vehicle model.



Question: What does the vehicle rental agreement should contain?

Answer: When taking over the vehicle, a rental agreement must contain all the agreed terms and terms of the rental, the price, information about the rented vehicle, information about the driver, etc Upon signing the contract, the client is authorized to drive the rented vehicle and is responsible for the vehicle for the duration of the rental.



Question: How to pay for a rented vehicle

Answer: When returning the vehicle to the agency, the costs and rent are charged, in the way the client chooses - by credit card, payment to a current account, or cash.



Question: Is a deposit necessary when renting a vehicle?

Answer: Yes. The amount of the deposit is determined based on the length of the vehicle rental and the vehicle category. The deposit represents the amount that is only reserved on the credit card based on the pre-authorization (the money is still on the card but you cannot use it for another purpose). When the vehicle is returned to the agency, the costs are calculated and collected.



Question: How the deposit is paid?

Answer: The deposit can only be paid by credit card.



Question: What is the procedure if there is damage to the rented vehicle?

Answer: If there is damage to the rented vehicle, the client is obliged to act according to the following rules:

• It is necessary to immediately inform the police, as well as the car rental agency,
• The client should write down information about other participants in the event,
• To fill out an accident/theft/damage report when returning the vehicle to the agency,
• To create a short statement describing the causes and circumstances in which the accident/damage/theft occurred.
• It is necessary to know that the police report is mandatory for all types of insurance. Without a police report, the full amount of damage will be paid by the client.

Question: Is it possible to rent a seat for babies and children?

Answer: According to the law that prescribes a mandatory seat for children up to 3 years old, it is possible to rent a seat for children, and often it comes as free equipment.


Question: Is it possible to rent GPS navigation?

Answer: Yes.


Question: Is it possible to cross the border with a rented vehicle?

Answer: Yes, it is possible to travel internationally with a rented vehicle, but this must be emphasized when renting a vehicle in order to ensure valid insurance and a green card, if necessary.


Question: Do the vehicles contain equipment in accordance with the weather conditions?

Answer: Yes. Reputable car rental agencies take care of that - if it is the winter period, there are winter tires and the accompanying equipment on their vehicles. With the arrival of the summer period summer tires are installed.


Question: Should I check the condition of the vehicle before starting the rental?

Answer: Absolutely. Clients should check the condition of the vehicle before collection. If any irregularity is noticed, it is necessary to inform the car rental agency and record it on a separate vehicle condition form.


Question: Can another person besides me drive the vehicle?

Answer: It is possible, but it is necessary to indicate the person before the collection of the vehicle and provide the person's data.

Bottom line

We hope we have answered most of your questions. But if you have further questions, you can call any rent-a-car agency you choose, for further clarifications.